Grand Cayman Villas & Condos Guest Services

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Silverthatch Welcome Center exterior.
Unlock Your Benefits with Our Guest Services

If you thought our expertise stopped at offering an incredible selection of top-notch vacation rentals, think again!

Guest Services is an exclusive benefit for our villa guests intended to make their stay even better. Our guest services program provides access to a multitude of deals and complimentary services for a seamless vacation experience like no other!

Let us help coordinate the finer details of your trip. From help arranging airport transportation, grocery delivery, private charters, and more, our on-island hospitality team connects you with the best local vendors around. Also included is access to our on-site facilities including a business center, yoga studio, and gym, along with an array of complimentary check-out items all aimed at bringing the comforts of home within reach.

All of our properties come pre-stocked with a variety of conveniences like hotel-quality linens, beach and bath towels, plus a starter supply of luxurious bath and body products including soaps, shampoo, conditioner, body wash, and lotion.

Guest Services Complimentary Amenities
Guest Benefit Card

Your Guest Benefit Card is issued upon arrival and gives you exclusive discounts with our preferred vendors.

Complimentary Snorkel Gear

All members of your group receive free ScubaPro™ snorkel gear for use during your stay. A signed waiver is all that’s required.

Fitness & Yoga Center

Our newly-built Welcome Center features a 1,300 sq. ft. fitness and yoga studio open daily exclusively for our villa guests and owners.

Business Center

Our business center is equipped with everything you need to print or scan documents, conduct a video conference, or simply reply to some emails.

Complimentary Convenience Items

We provide complimentary Pack-‘n-Plays, baby gates, booster seats, and high-chairs for our tiniest guests. We also offer convenience items such as Apple TVs, Bluetooth speakers, Keurig coffee makers, and more!

Jacques Scott Wine & Spirits

Guests can order wine, beer, and spirits online thru Jacques Scott. Have your order delivered to your villa or held for safekeeping free of charge by our staff at Silver Thatch. You can collect your order upon check-in.

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Guest Services Premium Amenities

We have additional amenities and excursions to offer to our guests, priced separately.

Grand Cayman Charters
Discounted Private Charters

Cruise along the seas in our luxury 32′ WorldCat. Our villa guests enjoy an exclusive 10% advance booking discount. Contact our team to reserve your to reserve your private charter.

Scuba Dive Discount

Guest Services Watersports offers dive charters for guests looking to explore the deep blue seas. Our villa guests receive 10% off dive charters. See your dive options here.

Airport VIP Meet & Greet

Bypass the lines at immigration and customs for less than US$40 per person. Click here for more information and to get started on your application.

Grocery Delivery

Have your villa pre-stocked with your favorite foods and beverages before you arrive! Click here for ordering info from our friends at Hurley’s, Foster's, and Kirk Market.

In-Villa Dining Options

Guest Services maintains strong relationships with executive chefs and local cooks. We can help coordinate a memorable in-villa dining experience that will dazzle your taste buds.

In-Villa Massage

Indulge yourself with a blissful in-villa spa experience from our friends at Perfectly Pampered. Book a massage on the beach and receive a 10% discount with your Guest Services Guest Card.

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At-Villa Delivery Service

Delivery, set-up, and pick-up all included in one delivery fee!

Corn Hole Set
Corn Hole Set

US $79
Enjoy a friendly round of cornhole with your toes in the sand!

Beach Volleyball Set
Beach Volleyball Set

US $199
Our delivery team sets up all the equipment at your villa prior to your arrival.

Convenience Items
Convenience Items

US $49 - Delivery Within Eastern Districts
US$79 - Delivery Outside of Eastern Districts

Snorkel gear, Keurig coffee makers, box fans, coolers, Apple TVs, Bluetooth Speakers, baby gear, DVD players, shower chairs and more!