All amounts are charged to the credit card on file unless you instruct otherwise. Condos may follow a slightly different schedule, shown in your rental agreement.
Signed Agreement
Charged when we receive your signed rental agreement, securing your dates.
60 Days Before Arrival
The remaining 50% of rent, plus taxes and fees, is collected for all villas.
30 Days Before Arrival
Typically collected 30 days out and returned after your stay.
Arrival
Your payments are complete. All that’s left is the beach.
All cancellations must be made in writing. Your refund depends on when you cancel and whether your dates can be rebooked.
Once your signed contract is confirmed with a deposit, cancel in writing more than 60 days before arrival and half of your initial deposit (usually 25% of rent) is refunded to the card on file, less a 3.50% cancel/admin fee.
If the owner rebooks your dates in whole or in part, the prorated un-refunded balance of your deposit is returned, less any rebooking costs. If the reservation can’t be replaced, the balance of the initial deposit is forfeited.
If, at 60 days before arrival, a declared pandemic or epidemic threatens reasonable air travel to the Cayman Islands, you may cancel for a full refund of the initial deposit, less a 3.50% processing/admin fee.
Once full payment is made (or the 60-day mark passes), cancel in writing and we refund occupancy taxes, cleaning fees, cancelable services and refundable damage deposits. Your dates reopen for rebooking.
If the reservation is replaced in whole or part, you receive up to 100% of monies paid, less a 3.50% admin/processing fee or rebooking charges. If not, rent and service fee are forfeited, but you receive a credit for 25% of rent toward a similar stay at the same property within 13 months of your original arrival.
If a hurricane warning (not a hurricane watch) affects Grand Cayman’s ability to welcome guests, you can reschedule your trip with generous owner flexibility, or receive a full refund of all monies paid with no deductions.
We strongly recommend travel insurance to cover cancellation, weather delays, airline interruption and medical reasons for non-travel. Choose standard trip insurance or Cancel For Any Reason (CFAR) coverage, underwritten by Nationwide.
In lieu of a larger security deposit, our owners offer an Accidental Damage Protection (ADP) plan covering a minimum of $1,000 in accidental, non-negligent damage to the house and contents. The cost is included in the Villa Guest Service charge.
Please report any damage to the local manager right away to be covered, including anything you find on arrival, so repairs can be made for the next guest. Your credit card remains on file for intentional or negligent damage or loss.
Grand Cayman doesn’t require fences around villa or condo pools. Please supervise children and non-swimmers. Owners, managers and GCV are not responsible for accidents or injuries.
Every traveler entering the Cayman Islands must present a valid passport, and citizens of some countries may require a visa. Please check official government channels for current entry and visa requirements.
We charge 50% of the rental rate when we receive your signed rental agreement. Condos may follow a slightly different schedule.
If a hurricane warning (not a watch) affects Grand Cayman’s ability to welcome guests, you can reschedule with generous owner flexibility or receive a 100% refund of all monies paid, with no deductions.
We strongly recommend it. Travel insurance underwritten by Nationwide covers cancellation, weather delays, airline interruption and medical reasons for non-travel. Learn more.
No. Guests agree to use the villa or condo for private purposes only and may not sublet or convey use to another party. Weddings, receptions, parties or other events with invited guests require prior approval.
Our reservations team is happy to walk you through deposits, payment dates and cancellation terms for any villa or condo before you book.
