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Guest Services
Guest Services is an exclusive benefit for our villa guests intended to make their stay even better. Our guest services program provides access to a multitude of deals and complimentary services for a seamless vacation experience like no other!
Complimentary Amenities
As a Grand Cayman Villas guest, enjoy free snorkel gear, access to our fitness studio, business amenities, and convenience items like baby gear, Apple TVs, and more.
Guest Benefit Card
Your Guest Benefit Card is issued upon arrival and earns you exclusive discounts with our preferred vendors.
Complimentary Snorkel Gear
All members of your group receive a set of free ScubaPro™ snorkel gear for use during your stay. A signed waiver is all that’s required, as well as return prior to departure.
Complimentary Convenience Items
We provide complimentary Pack-‘n-Plays, baby gates, booster seats, and high-chairs for our tiniest guests. We also offer convenience items such as Apple TVs, Bluetooth speakers, Keurig, and Nespresso coffee makers, and more!
Private Gym & Yoga
Our Welcome Center features a 1,300 sq. ft. fitness and yoga space. We are open daily and are exclusive to our villa guests and owners.
Jacques Scott Wine & Spirits
Guests can order wine, beer, and spirits online thru Jacques Scott. Have your order delivered to your villa or held for safekeeping free of charge by our staff. You can collect your order upon check-in.
Business Center
Our business center is equipped with everything you need to print or scan documents, conduct a video conference, or simply reply to some emails.
Tailored Experiences & Services
Choose from a handpicked selection of elevated guest services, from VIP airport greetings to private chefs, all available for an added fee.
Discounted Private Charters
Cruise along the seas in our luxury 32′ WorldCat. Our villa guests enjoy an exclusive 10% advance booking discount. Contact our team to reserve your private charter.
Scuba Dive Discount
Silver Thatch Watersports offers dive charters for guests looking to explore the deep blue seas. Our villa guests receive 10% off dive charters. See your dive options here.
Grocery Delivery
Have your villa pre-stocked with your favorite foods and beverages before you arrive! Click here for ordering info from our friends at Hurley’s, Foster's, and Kirk Market.
In-Villa Massage
Indulge yourself with a blissful in-villa spa experience from our friends at Perfectly Pampered. Book a massage on the beach and receive a 10% discount with your Guest Benefit Card.
In-Villa Dining Options
We can help coordinate a memorable in-villa dining experience that will dazzle your taste buds.
Airport VIP Meet & Greet
Arrive like a VIP and bypass the long lines at immigration and customs. Click here for complete details and to get started on your application.
Optional Add-Ons
Enhance your villa experience with our curated selection of elevated add-ons, from private transport to leisure gear, designed to bring ease and comfort to your stay.
Bike Rentals
Explore the island at your own pace with bike rentals available for both kids and adults. Whether you're cruising to the beach or riding through the neighborhood, we’ll help you find the right fit for your adventure.
Water Toys
Add a splash of adventure to your stay with premium snorkel gear, kayaks, paddleboards, and Seaview boards, available for rent at deeply discounted rates for villa guests.
Private Group Transportation
Skip the stress of driving and enjoy your evening out with our round-trip group shuttle. Ideal for dinners, celebrations, or a night on the town. Contact us to book.
Corn Hole Set
$79 Pickup • $99 Delivery
Challenge your group to a classic lawn game with ocean views and sand under your feet.
Beach Volleyball Set
$199 Delivery & Setup
Our team will set up a full volleyball court at your villa before you arrive—perfect for friendly matches in the sand.
Convenience Items
$49 Eastern Districts • $79 Other Areas
Need a little extra comfort? We deliver Keurig coffee makers, coolers, fans, Apple TVs, Bluetooth speakers, baby gear, shower chairs, and more.
Your On-Island Concierge Team
Our dedicated on-island staff are here to ensure every detail of your Grand Cayman getaway is seamless. From securing coveted dinner reservations to arranging bespoke excursions, trust our local experts to deliver personalized, insider service with the utmost care and discretion.
Hours:
Monday – Sunday | 9:00 AM – 6:00 PM
Contact Guest Services:
📞 Cayman: 1-345-949-5821
📞 USA Direct: 1-804-250-6754
